Terms & Conditions

Customer Care

017 is an international online and brick and mortar retailer.

As an authorized retailer, 017 guarantees the authenticity of every product we stock. Certain items will also include the designer's own proof of authenticity. As an official retailer of every brand we carry, all the items are bought directly from the brands. 

Due to our physical location and our online store the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, private events, and sales is to sign up for our newsletter.



We currently accept payment by Visa, MasterCard, WeChat, AliPay and PayPal.

Amex and Discover cards are supported through the Paypal guest or member checkout.

For WeChat or AliPay payments, please add our WeChat: v017shop


Shipping and Returns

All shipping services used by 017 provide a tracking number.

Additional 0-2 business day processing time is required.


Pick up in store (Vancouver): Free
Canada Post (3 - 7 Business Days): $15 - orders under $199.99
Canada Post (3 - 7 Business Days): Free - orders over $200
Canada Post Express (2 Business Days): $30


UPS (3 -  7 Business Days): $20 - orders under $199.99
UPS (3 - 7 Business Days): Free - orders over $200
Express (UPS or DHL) (1 - 3 Business Days): $25

INTERNATIONAL SHIPPING - All Trackable, 5 - 9 Business Days

We use both UPS and DHL for International Shipping depending on the country. Selected Asian countries will use YTO express. 

Order under $699.99 CAD
Europe - $50 
United Kingdom - $50 
Asia - $50
All Other Countries - $70

Order over $700.00 CAD - Free International Shipping

1. Customs & Duties

USA / Australia / Europe / UK

There are no duties on orders that are shipped to USA, Australia, Europe or UK. All orders shipped by 017 are Delivery Duty Paid. (DDP). This means there will be no additional duties or taxes when you receive your order. However, there may be minor processing fees from UPS or DHL. We have no control and are not responsible for the amount of processing fees imposed. Due to customs process, delivery times are only estimates and may take longer than stated.

We are not responsible for any parcels returned for unpaid fees and will not issue refunds under these circumstances. If you have any other delivery questions contact us at info@017shop.ca


VAT and Duties are included in price* There will no additional duties or taxes when you receive your order except minor processing fees from UPS/DHL. 

We have no control and are not responsible for the amount of processing fees imposed. Due to customs process, delivery times are only estimates and may take longer than stated.

We are not responsible for any parcels returned for unpaid fees and will not issue refunds under these circumstances. If you have any other delivery questions contact us at info@017shop.ca

Selected orders to China will use YTO express. 

 2. Uncollected packages

Shipping costs and duties for uncollected packages will not be paid by 017.

*Please note that it is the responsibility of the customer to pick up the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost and duties charged to 017shop.ca by the carrier for the return delivery.

3. Lost or Damaged Items

Lost or Stolen Packages and Route Insurance

  1. Route Insurance Option: At checkout, customers have the option to purchase Route insurance to protect against lost or stolen packages during transit. This insurance is provided by Route and can be selected by the customer at the time of purchase.

  2. Responsibility for Lost or Stolen Packages: In the event that a package is lost or stolen during transit, 017 Retail Incorporated is not responsible for replacing or refunding the items. Customers who have opted to purchase Route insurance are encouraged to file a claim through Route's claims process to seek resolution for any lost or stolen packages.

  3. Route Insurance Claims: Customers who have purchased Route insurance and encounter issues such as lost or stolen packages should contact Route directly to initiate the claims process. Route's policies, terms, and claim procedures apply to these cases.

  4. Limitation of Liability: 017 Retail Incorporated is not liable for any lost or stolen packages once they have been handed over to the designated shipping carrier. Customers are encouraged to track their shipments and utilize the insurance options available through Route for added protection.

  5. Disclaimer: While Route insurance provides an added layer of protection for packages, it is the responsibility of the customer to decide whether to purchase this insurance. 017 Retail Incorporated encourages customers to review Route's terms and coverage details before making a purchase.

  6. Modification of Terms: 017 Retail Incorporated reserves the right to update or modify these terms and conditions related to lost or stolen packages and Route insurance. Any changes will be effective upon posting on our website.

Online Store Return Policy

All sale and discounted items are final sale. No exceptions.

All regular priced merchandise has a 7-day FREE RETURN POLICY (Canada Only) from the day you receive the item. This date will be based on the tracking number that has arrived at your destination or post office. 

International orders also have a 7-day return policy but shipping fees are at the customer's expense. 

The item(s) must not be altered or worn and be accompanied by original tags and must be in perfect original sale-able condition.

Email info@017shop.ca where we will provide a link to print out a free shipping label and further instructions. Once the return email has been authorized and sent to you, you have three business days to drop the package off at the post office.

The balance will be refunded to your credit card after the reception of the item at the 017 warehouse. All returns must be authorized by us prior to the return. Please contact us by email through info@017shop.ca. The return authorization number must be clearly written on the outside of the package.

Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of 017. A return label sent by us will be considered as a Return Authorization.


Returns from U.S.A

Shipping charges for returned items are at the expense of the customer. We will only accept U.S. returns if they are shipped by US Postal Service (USPS). Returns that shipped by other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label. Returns that are not properly declared may incur additional fees. Please use a service that is trackable (we recommend Priority Mail International) as we are not responsible for damaged or lost returns. 

International Returns

Customers are responsible for shipping charges that are incurred on returning items outside of Canada. It may be in your best interest to use your local postal office for returns as using a courier service may incur brokerage fees. If any brokerage fees are incurred by 017, it will be deducted from your refund/credit. Please ensure to declare the return items as "Return" for the type of export/declared value. As well, please use a service that is trackable as we are not responsible for lost or damaged goods. 

017 does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. Therefore, we strongly recommend using an appropriate carrier with a tracking system.

Price Adjustments

017 will give price adjustments on items that are purchased at the full retail price within seven days from the date of your invoice. Items purchased on sale or with discount are eligible for price adjustments given that, the item and size is in stock.


Terms and Conditions

Thank you for visiting the 017 website which is located at http://www.017shop.ca/ (the “017 website”) which includes all subdomains present and future. By using the 017 website, you agree to be bound by the terms of the present in the Terms and Conditions. 

017 is an incorporated company in the province of British Columbia, Canada. Where the present terms and conditions refers to “017”, it may refer to 017 or 017 Retail Incorporated. or both, depending on the context.       

The terms and conditions was last modified on May 24, 2018. 017 reserves the right, at any time and without prior notice, to modify or replace any of the terms and conditions. Any changes to the terms and conditions can be found at this URL. It is your responsibility to check the terms and conditions periodically for modifications. Your use of the 017 website following the posting of any changes to the terms and conditions constitutes acceptance of those changes.

The terms and conditions should be read in conjunction with the Shipping and Returns policy, as both these documents govern your use of the 017 website. Where you have made a purchase, you are also governed by various policies regarding shopping, shipping, and returns.

In this terms and conditions, a Website visitor or user may be referred to as “you”. When a Website user has created an account and is logged in, they may be referred to as a “Logged-in User”. When a Website user has made a purchase, they may be referred to as a “Client”.

If you have any questions about the Policy, or if you wish to inquire about and/or access any personal information the 017 website holds about you, please contact: info@017shop.ca

This page states the terms and conditions under which you use the 017 website. When you place an order with us on the 017 website, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, we will advise you of this via email. Please note that 017 website reserves the right to cancel any orders placed as it sees fit. 017 website will notify by email immediately of any such cancellation.




All the information you provide to the 017 website is strictly private and confidential. We only share data with third parties to help with the use of the experience of the website. We use Shopify to power our store and Google Analytics to better understand our customers use of the website.

You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used in order to take and fulfill customer orders.

We use your personal information to present you with specific and tailored advertisements and marketing communication we believe will be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the links below:

Facebook – https://www.facebook.com/settings/?tab=ads
Google – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Retaining Your Data

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Using your Personal Information 

The data we use is for “Order Information” where we collect information to fulfill any orders placed through the 017 Website. Such as processing payment, arranging to ship, providing invoices, and order confirmations.

We also use this data to: Communicate with you, Screen Orders for Fraud, Provide you with information such as advertising that is related to 017.

We use Device Information to optimize and improve our website such as Google Analytics.

European Resident

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.




We will endeavour to ensure that the 017 website does not have any problems and that goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event that your ordered items are out of stock we will notify you as soon as we can.


Color Variation:

Please note that colors on the 017 website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cant guarantee a perfect match every time due to almost limitless variations in monitor set ups.


About Cookies:

The 017 website uses cookies.  By using the 017 website and agreeing to this policy, you consent to 017’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.


Google Cookies:

017 uses Google Analytics to analyze the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.] Credit: freenetlaw.com


Refusing Cookies:

Most browsers allow you to refuse to accept cookies. In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy.” Blocking cookies will have a negative impact upon the usability of some websites.


Mailing List Management

017 uses MailChimp and Wix to manage our mailing list and send out emails. Personal Information is transferred to MailChimp and Wix in order for the mailing list to work properly. Your Personal Information is only used for the proper sending out of email. Wix and MailChimp will not use this Personal Information for any other purpose, and will not transfer or sell your Personal Information to any other third party. For more information, please refer to MailChimp’s and Wix’s Privacy Policy.

You may unsubscribe from 017’s mailing list at any time, by following the link at the bottom of all 017 emails. A Logged-in User may also unsubscribe from the mailing list by adjusting their mailing list preferences on their account page.


Using the internet and it’s risks

017 will try all its efforts to ensure third parties will not access or obtain your Personal Information through your use of the 017 website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that 017 cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk. 


Limitation of Liability

017, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the 017 website not in violation of the Policy.